Strategic Outsourcing

Many businesses are now relying on outside providers for various services, such as payroll processing and facilities management. While the main goal is to improve quality while reducing costs, the outcome is often disappointing or even disastrous due to a lack of proper outsourcing methods. This comprehensive guide teaches managers responsible for outsourcing how to avoid common mistakes and achieve success. Through this book, readers will learn how to identify core competencies that should remain in-house, align outsourcing with overall corporate strategy, utilize outsourcing to support transformational initiatives like restructuring and TQM, evaluate and compare different vendors, create effective RFPs, negotiate mutually-beneficial contracts, monitor vendor performance, track financial savings, and handle contract renewals.