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Digital Customer Service
by ReadMoreDXB
AED100
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Transforming Customer Experience for an On-Screen World with Digital Customer Service (DCS) promises to create a frictionless and effortless e...
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ISBN: 978-1119841906
Category: Uncategorized
About This Book
Transforming Customer Experience for an On-Screen World with Digital Customer Service (DCS) promises to create a frictionless and effortless experience on a customer's screen, transforming the standard for achieving 5-star customer service. As technology has advanced, customer service has often been a source of frustration, but DCS allows for seamless interactions through a customer's own screen, even when a live agent is desired. Digital Customer Service: Evolution of Customer Experience in an On-Screen World explores the history of customer service, evolving expectations, and the psychological factors that influence customer behavior, starting from the first call centers in the 1980s to today's digital age.
